Shipping Policy

At Kogoly, we believe pet shopping should be simple, convenient, and stress-free. We carefully process every order and work to ensure your products arrive safely and efficiently.

Free Standard Shipping

We offer FREE Standard Shipping on all orders within the United States.

Shipping Method	Estimated Transit Time	Shipping Cost
Standard Shipping	7–12 Business Days	FREE

Delivery Timeline

Order Processing: 1–3 Business Days
Shipping Time: 7–12 Business Days
Estimated Total Delivery: 8–15 Business Days

Delivery times are estimates and may vary depending on your location, carrier delays, weather, holidays, or other circumstances beyond our control.

Shipping Carriers

Depending on the destination, package size, and availability, orders may be shipped through one of our shipping carrier partners, including:

• USPS

• UPS

• FedEx

• Other trusted shipping carriers when necessary

The shipping carrier may vary from order to order. Tracking information will be provided after your order has shipped, when available.

Order Processing

Orders are normally processed within 1–3 business days after successful payment.

Orders placed on weekends or holidays may be processed on the next business day.

Once your order has shipped, we will send a shipping confirmation email with tracking information when available.

Order Tracking

Once your package has been shipped, tracking information will be provided when available.

Please allow some time for tracking information to update after shipment.

If your tracking information has not updated for several business days, please contact us for assistance.

Delivery Delays

While we work with reliable shipping carriers, Kogoly cannot guarantee an exact delivery date.

Delays may occur due to severe weather, carrier delays, holidays, incorrect shipping information, or other unforeseen circumstances.

We appreciate your patience if your order takes longer than the estimated delivery time.

Incorrect Shipping Information

Please carefully review your shipping address before completing your purchase.

If you notice an incorrect address after placing your order, please contact us as soon as possible at supportkogoly@gmail.com.

We will do our best to assist you, but we cannot guarantee that an address can be changed once an order has entered processing or shipping.

Lost, Damaged, or Missing Packages

If your package appears to be lost, damaged, or marked as delivered but you cannot locate it, please contact us at supportkogoly@gmail.com.

For damaged packages, please provide photos of the package and product when possible so we can better assist you.

Returns and Exchanges

We want you to be satisfied with your purchase from Kogoly.

If you are not satisfied with your order or need to request a return or exchange, please contact our customer support team at supportkogoly@gmail.com.

Return and exchange requests are subject to our Return & Refund Policy and applicable eligibility requirements.

Please contact us before sending any product back. Do not return an item without first receiving instructions from our support team.

Shipping Availability

Kogoly currently ships to addresses within the United States only.

Contact Us

If you have any questions about shipping, returns, exchanges, or your order, our customer support team is happy to help.

Store Name: Kogoly
Address: 33 Brown Blvd, Wheatley Heights, NY 11798, United States
Email: supportkogoly@gmail.com
Phone: +1 (732) 952-1775
Business Hours: Monday – Sunday | 9:00 AM – 5:00 PM (EST)

Kogoly — Making Pet Care Simple, Happy & Convenient.