Caring for Your Pets with Love, Comfort & Thoughtful Excellence
At Kogoly, we believe every pet deserves a happy, healthy, and comfortable life. We are dedicated to providing practical, durable, and dependable pet care essentials designed specifically for your dogs and cats. From smart automatic feeders and gentle grooming tools to sturdy outdoor travel gear, every item in our store is carefully selected to make daily pet care effortless and joyful for you and your furry companions.
What is Kogoly?
Kogoly is an online pet store dedicated to providing quality products for dogs and cats. Our goal is to make pet care simple, convenient, and enjoyable for pet parents.
What products do you sell?
Kogoly offers a variety of pet products, including toys, grooming essentials, accessories, and everyday products for dogs and cats.
What shipping methods are availbale?
Based on Kogoly's official policy, the following shipping options are available:
- Shipping Method: Standard Shipping
- Shipping Cost: FREE on all orders across the United States
- Carriers Used: USPS, UPS, FedEx, and other trusted shipping carriers
- Shipping Area: United States only
How long will it take to get my package?
Typically, it takes 8–15 business days to receive your order, including 1–3 business days for processing and 7–12 business days for shipping. We’re doing our best to process and deliver your order as quickly as possible. Once your order ships, you’ll receive tracking information when available so you can follow your package.
How to track my order?
You can track your order using your order number, email address, or tracking number provided in your shipping confirmation email. Simply click Track Your Order in the navigation menu and enter your details to check your order status.
If you need any help with tracking your order, please contact us at
support@kogoly.com
Can I exchange an item?
Yes, exchanges are available for eligible items. Please contact us before sending your item back. We’ll guide you through the exchange process according to our Return & Refund Policy.
How can I contact you?
You can reach us at:
- Store Name: Kogoly
- Address: 33 Brown Blvd, Wheatley Heights, NY 11798, United States
- Email: support@kogoly.com
- Phone:+1 (646) 693-5088
- Business Hours: Monday – Sunday | 9:00 AM – 5:00 PM (EST)
What is your return policy?
We want every Kogoly purchase to be a great experience. If you’re not completely satisfied, contact us at support@kogoly.com before returning your item. We’ll guide you through the return or exchange process according to our Return & Refund Policy.
Do you offer free shipping?
Yes! Kogoly offers FREE Standard Shipping on all orders within the United States. Standard shipping typically takes 7–12 business days, with an estimated total delivery time of 8–15 business days, including order processing.
Do you ship internationally?
No, Kogoly currently ships to addresses within the United States only. International shipping is not available at this time.
What payment methods are accepted?
Kogoly accepts the following secure payment options:
- Credit / Debit Cards: Visa, MasterCard, American Express, and Discover
- Digital Wallets: PayPal, Apple Pay, and Google Pay
All transactions are processed through encrypted payment gateways to ensure your information remains safe.
Is buying on-line safe?
Yes, buying online from Kogoly is safe.
- Secure Checkout: All transactions are processed through encrypted payment gateways to protect your personal and financial information.
- Trusted Payment Providers: Payments are accepted through major credit/debit card providers (Visa, MasterCard, American Express, Discover) as well as secure platforms like PayPal, Apple Pay, and Google Pay.
- Order Tracking: Once your purchase is shipped, a shipping confirmation email with tracking details is provided so you can follow your package every step of the way.
How do I know what size harness or carrier to pick for my pet?
Each product with size options features a detailed Size Chart on its product page. We strongly recommend measuring your pet’s neck girth, chest circumference, and back length (or weight for carriers) before placing an order to ensure the perfect fit.
Will I receive an order confirmation after placing an order?
Yes! An automated Order Confirmation Email with your invoice and order details will be sent immediately after a successful checkout. If you don't see it in your main inbox, please check your spam or promotions folder.
What if I entered the wrong delivery address?
If you notice an error in your address, please contact us immediately at support@kogoly.com. We will do our best to update it before your order enters processing. Once an order is processed or shipped, we can no longer change the delivery location.
My tracking number shows no updates, what should I do?
Tracking details can take 24 to 48 hours to update after you receive your shipping confirmation email while the carrier scans your package. If there are no updates for more than 5 business days, please email us at support@kogoly.com for assistance.
What should I do if my package arrives damaged?
We are so sorry for any inconvenience! Please inspect your package upon arrival and email us at support@kogoly.com within 48 hours of delivery. Include your order number along with clear photos of the damaged product and packaging so we can arrange a quick replacement