Payment Policy
At Kogoly, we aim to make your shopping experience simple, secure, and convenient. This Payment Policy explains how payments are processed when you purchase products from our online pet store.
Accepted Payment Methods
We accept major credit and debit cards, including Visa, Mastercard, and American Express, as well as Shop Pay, Apple Pay, and Google Pay.
All available payment methods will be displayed securely at checkout before you complete your purchase.
Secure Payment Processing
We use secure payment processing technology designed to help protect your payment information during checkout.
Kogoly does not intentionally store your complete credit or debit card details on our website. Payment information is processed through our third-party payment providers using secure payment systems.
Payment Authorization
When you place an order, your payment method may be authorized before the order is confirmed.
Your order will be processed after the payment has been successfully authorized or completed.
If a payment cannot be authorized, your order may not be completed. In this situation, you may need to use another payment method or contact your payment provider.
Order Confirmation
After your payment has been successfully processed, you will receive an order confirmation.
The confirmation may include:
- Order number
- Products purchased
- Order total
- Shipping information
- Payment confirmation
Please review your order confirmation carefully and contact us as soon as possible if you notice any incorrect information.
Pricing and Order Total
All product prices are displayed on our website before checkout.
The final order total may include applicable taxes, discounts, or other charges depending on your order and location.
Any applicable charges will be displayed at checkout before you complete your purchase.
Payment Issues
If your payment is declined or you experience an issue during checkout, please check that:
- Your payment information is entered correctly
- Your billing address matches your payment method
- Your card or payment method has sufficient funds
- Your payment method is active and supported
If the issue continues, please contact your bank, card issuer, or payment provider.
You may also contact Kogoly Customer Support for assistance with your order.
Duplicate Charges
If you believe you have been charged more than once for the same order, please contact us at supportkogoly@gmail.com.
We will review the transaction and assist you with the issue.
Refunds and Payment Reversals
If you are eligible for a refund, the refund will generally be issued to the original payment method used for the purchase.
The time required for a refund to appear in your account may vary depending on your bank, card issuer, or payment provider.
For more information about returns and refunds, please review our Return & Refund Policy.
Payment Security and Privacy
Protecting your personal and payment information is important to us.
For more information about how Kogoly collects, uses, and protects personal information, please review our Privacy Policy.
Contact Us
If you have questions about payments, your order, or a payment-related issue, please contact our customer support team.
Store Name: Kogoly
Address: 33 Brown Blvd, Wheatley Heights, NY 11798, United States
Email: supportkogoly@gmail.com
Phone: +1 (732) 952-1775
Business Hours: Monday β Sunday | 9:00 AM β 5:00 PM EST
Kogoly β Making Pet Care Simple, Happy & Convenient.